Improve Customer Satisfaction and Brand Reputation

Mortgage Coach integration with SocialSurvey brings the trust established with reputation management and the commitment created with accurate loan advice together. The integration embeds an instant view of a lending professional’s most recent positive homebuyer review within every Mortgage Coach Total Cost Analysis (TCA) and provides a single click to link to more reviews; without leaving the TCA.


 
 
 

Scott Harris - CEO & Founder, SocialSurvey

“Integrating LO reviews into the Total Cost Analysis delivers a better borrower experience. The goal is to build trust so the borrower will move forward in the transaction faster and increase immediate referrals.”

Accessibility

Access SocialSurvey reviews and ratings from within the Mortgage Coach digital app

Transparency

View pertinent financial advice and social proof of integrity and quality

Relevancy

Provide one-click access to all past client reviews of the Loan Originator

Benefits

• Eliminate the need for a borrower to search and find actual past client feedback
• Deliver enhanced borrower experience anytime, anywhere, on any device
• Leverage reputation management to convert borrowers faster and easier
• Build a base of past client satisfaction and reviews to increase current production

Resources

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Download to view SocialSurvey and Mortgage Coach Integration
Download PDF
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See features and benefits of the SocialSurvey and Mortgage Coach Integration
Sample TCA

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